Refund and Guarantee Policy

The promise

On the first working day after your order you see the scene stills of your world — the frames the camera flights are later built from. If that look is wrong for you, tell us and we refund the full purchase price. No questions, no justification needed.

This promise is part of the contract, not a goodwill gesture.

Why the decision sits exactly there

The stills cost about a tenth of the production; the video clips cost the rest. So the decision point sits precisely on that seam — where saying no is still cheap for both of us. That is not generosity, it is the only place an honest guarantee can actually hold.

Deadline and process

You can reject by e-mail within ten working days of the stills being sent. An informal message is enough.

Send it to contact@scroll-world.de and quote your order reference. We confirm receipt and start the refund.

Refunds go back the same way the payment came in, usually within five banking days of our confirmation.

What applies after approval

Your approval starts video production. From that point a refund is excluded, because the compute is then irreversibly spent.

Statutory warranty rights are unaffected: if what we deliver is defective — seams that visibly jump, unusable files — we put it right.

One revision round for copy, scene order and scroll pacing is also included.

No consumer right of withdrawal

We contract with businesses only, so there is no statutory consumer right of withdrawal. The approval guarantee above deliberately takes its place and is in fact broader than what the law would provide for bespoke digital services.